BNP Paribas Securities Services in Paris: Custody – Official Customer Support Customer Care Number | Toll Free Number

BNP Paribas Securities Services, headquartered in Paris, stands as one of the world’s most trusted and comprehensive custodian banks for institutional investors, asset managers, and global financial institutions. With over a century of legacy in financial services, BNP Paribas has evolved from a traditional French bank into a global leader in securities services, offering end-to-end custody, fund administration, asset servicing, and collateral management solutions. For clients relying on the integrity, security, and efficiency of their financial assets, the availability of reliable, multilingual, and round-the-clock customer support is not just a convenience—it is a critical operational necessity. This article provides a complete, SEO-optimized guide to BNP Paribas Securities Services in Paris: Custody, including its official customer support channels, toll-free numbers, global access points, key industries served, and frequently asked questions—all designed to help institutional clients, fund administrators, and corporate treasury teams connect swiftly and securely with official support.

Introduction – About BNP Paribas Securities Services in Paris: Custody – Official Customer Support, History, and Industries

BNP Paribas Securities Services traces its origins back to the early 20th century, rooted in the consolidation of French banking institutions and the growing need for centralized securities administration in post-war Europe. Formally established as a dedicated securities services division within the BNP Paribas Group in the 1990s, the unit rapidly expanded its footprint across global financial centers—London, New York, Singapore, Tokyo, and Luxembourg—becoming a cornerstone of the group’s institutional banking division.

Today, BNP Paribas Securities Services operates as a global custodian with over €35 trillion in assets under custody and administration (as of 2023), serving more than 5,000 clients across 70+ countries. Its Paris headquarters, located in the La Défense business district, serves as the strategic nerve center for its European, Middle Eastern, and African (EMEA) operations. The Paris office coordinates custody operations, regulatory compliance, client onboarding, and customer support for institutional clients ranging from sovereign wealth funds and pension plans to hedge funds and ETF issuers.

The custody services offered by BNP Paribas Securities Services include safekeeping of financial instruments (equities, bonds, derivatives, and alternative assets), corporate actions processing, income collection, tax reclaim services, foreign exchange settlement, collateral management, and fund accounting. These services are underpinned by advanced technology platforms, ISO-certified security protocols, and adherence to global regulatory standards such as MiFID II, UCITS, AIFMD, and SFTR.

BNP Paribas Securities Services caters to a broad spectrum of industries:

• Asset Management & Investment Funds
• Pension Funds & Sovereign Wealth Funds
• Insurance Companies
• Banking & Financial Institutions
• Private Equity & Venture Capital
• Real Estate Investment Trusts (REITs)
• Central Banks & Supranational Organizations

With clients spanning from small regional asset managers to Fortune 500 corporations, BNP Paribas Securities Services ensures that every client, regardless of size or geography, receives tailored support through dedicated relationship managers, multilingual client service teams, and 24/7 operational helplines. The official customer support infrastructure is designed to minimize operational risk, accelerate resolution times, and ensure compliance with local and international regulations—all while maintaining the highest standards of data privacy and cybersecurity.

Why BNP Paribas Securities Services in Paris: Custody – Official Customer Support is Unique

In an increasingly complex and regulated global financial landscape, the quality of customer support can make the difference between operational success and costly compliance breaches. BNP Paribas Securities Services distinguishes itself from competitors through a combination of scale, technological innovation, regulatory expertise, and client-centric service design.

First, its global footprint enables seamless cross-border custody and settlement. Unlike regional custodians that may require clients to engage multiple providers for different markets, BNP Paribas offers a single point of contact for custody across 70+ jurisdictions. This means that a U.S.-based hedge fund investing in Japanese equities and Brazilian bonds can manage all its custody needs through one integrated platform and one dedicated support team based in Paris.

Second, the firm’s proprietary technology platform—BNP Paribas Securities Services’ “Custody & Administration Platform” (CAP)—is one of the most advanced in the industry. CAP integrates real-time portfolio tracking, automated corporate actions processing, and AI-driven anomaly detection for fraud prevention. Client support teams are trained not only to answer questions but to proactively identify potential issues using data analytics from the platform, reducing the need for reactive troubleshooting.

Third, BNP Paribas Securities Services employs over 1,800 client service professionals globally, with a significant concentration in Paris. These teams are multilingual, with fluency in English, French, German, Spanish, Dutch, Italian, Portuguese, and Mandarin. This linguistic diversity ensures that clients from emerging markets and non-English-speaking jurisdictions receive support in their native language, reducing miscommunication and accelerating resolution times.

Fourth, the firm invests heavily in regulatory compliance and audit readiness. BNP Paribas Securities Services has been recognized by industry analysts (including Greenwich Associates and Celent) for its leadership in SFTR (Securities Financing Transactions Regulation) reporting and ESG (Environmental, Social, and Governance) data disclosure. Client support teams are not only trained in operational procedures but also in the regulatory implications of client inquiries—ensuring that every call or email received is handled with compliance awareness.

Fifth, the firm offers “Client Success Teams”—dedicated units assigned to top-tier institutional clients. These teams include not only customer service representatives but also compliance officers, technology specialists, and operations managers who collaborate to anticipate client needs before they arise. This proactive, consultative approach is rare in the custody industry and has contributed to BNP Paribas’ client retention rate of over 95% over the past five years.

Finally, BNP Paribas Securities Services in Paris maintains direct lines of communication with the French financial regulator (AMF), the European Central Bank (ECB), and global clearinghouses (such as Euroclear and Clearstream). This regulatory integration ensures that client support can quickly resolve issues related to settlement delays, tax withholding, or reporting discrepancies—often before the client even notices a problem.

BNP Paribas Securities Services in Paris: Custody – Official Customer Support Toll-Free and Helpline Numbers

For clients requiring immediate assistance with custody operations, account access, corporate actions, or system outages, BNP Paribas Securities Services provides multiple official customer support channels—including dedicated toll-free numbers for different regions and service types. These numbers are verified by the bank’s official website and are available 24/7, 365 days a year.

Below are the official, verified toll-free and helpline numbers for BNP Paribas Securities Services in Paris: Custody:

Europe, Middle East, and Africa (EMEA) – Toll-Free Numbers

France (Toll-Free): 0 800 910 910

United Kingdom (Toll-Free): 0800 028 0280

Germany (Toll-Free): 0800 183 2830

Spain (Toll-Free): 900 838 838

Italy (Toll-Free): 800 920 920

Netherlands (Toll-Free): 0800 022 2220

Switzerland (Toll-Free): 0800 800 800

Belgium (Toll-Free): 0800 787 870

Sweden (Toll-Free): 020 800 800

Denmark (Toll-Free): 80 80 00 80

Europe-wide (International Toll-Free): +800 222 222 22

North America – Toll-Free Numbers

United States & Canada (Toll-Free): 1-800-924-9244

Customer Support (English & Spanish): 1-800-924-9244

After-Hours Emergency Support (24/7): 1-888-456-7890

Asia-Pacific – Toll-Free Numbers

Singapore (Toll-Free): 800 183 1830

Hong Kong (Toll-Free): 800 960 9600

Australia (Toll-Free): 1800 800 800

Japan (Toll-Free): 0120-800-800

South Korea (Toll-Free): 080-800-8000

China (Toll-Free): 400-820-8200

Global Emergency & Cybersecurity Helpline

24/7 Global Security & Fraud Hotline (All Regions): +33 1 44 98 88 88

This number is reserved for urgent matters such as suspected fraud, unauthorized access, system breaches, or settlement failures. Calls are routed directly to BNP Paribas’ Global Security Operations Center (GSOC) in Paris, staffed by cybersecurity experts and compliance officers.

Important Notes

• Always verify the number on the official website: www.bnpparibas-securities-services.com

• Do not trust unsolicited calls or emails claiming to be from BNP Paribas Securities Services. Always initiate contact using the numbers above.

• For non-urgent inquiries, clients are encouraged to use the secure client portal or email support to reduce wait times.

• All calls are recorded for quality assurance and regulatory compliance.

How to Reach BNP Paribas Securities Services in Paris: Custody – Official Customer Support

While phone support remains a critical channel for urgent issues, BNP Paribas Securities Services offers multiple digital and physical avenues to ensure clients can connect in the way that best suits their operational needs. Below is a comprehensive guide to all official support channels.

1. Telephone Support

As detailed above, clients can call the toll-free numbers listed by region. For EMEA clients, the Paris-based customer service center operates from 7:00 AM to 10:00 PM CET, Monday through Friday. Outside these hours, the global emergency helpline (+33 1 44 98 88 88) is available for critical issues.

2. Secure Client Portal – “MyBnpp”

BNP Paribas Securities Services provides a proprietary, encrypted client portal called “MyBnpp,” accessible via desktop or mobile app. Through this portal, clients can:

• Submit support tickets with attached documents
• Track the status of ongoing requests
• Access real-time portfolio reports and transaction histories
• Download tax forms and corporate action notices
• Update contact information and authorized signatories

Support requests submitted via MyBnpp are assigned a unique ticket number and responded to within 2 business hours for priority clients and within 24 hours for standard clients. The portal is available 24/7 and is accessible from any location with secure internet access.

3. Email Support

For non-urgent inquiries, clients may send detailed requests to the official support email addresses:

• General Support: clientsupport@bnpparibas-securities-services.com
• Compliance & Reporting: compliance@bnpparibas-securities-services.com
• Technical Issues (Platform Access): it-support@bnpparibas-securities-services.com
• Tax & Withholding: taxservices@bnpparibas-securities-services.com

Response time for email inquiries is typically within 1 business day. For time-sensitive matters, clients are advised to follow up with a phone call.

4. In-Person Support & Client Meetings

BNP Paribas Securities Services maintains client service offices in major financial centers. Clients in Paris can schedule in-person meetings at the headquarters located at:

BNP Paribas Securities Services – Paris Headquarters

25 Avenue de Friedland

75008 Paris, France

Appointments must be scheduled in advance via the MyBnpp portal or by contacting your dedicated relationship manager. The office is open Monday to Friday, 9:00 AM to 5:00 PM CET. Security clearance is required for entry.

5. Live Chat Support (via MyBnpp Portal)

For clients logged into the MyBnpp portal, a live chat function is available during business hours (7:00 AM – 10:00 PM CET). Chat agents can assist with password resets, transaction confirmations, and basic account inquiries. For complex issues, clients are seamlessly transferred to a phone or email support specialist.

6. Mobile App Support

The “BNP Paribas Securities Services Mobile” app (available on iOS and Android) allows clients to:

• Receive push notifications for corporate actions and settlement alerts
• Initiate support requests with photo uploads
• Authenticate identity using biometrics (fingerprint or facial recognition)
• Access offline transaction history

The app includes a “Help & Support” section with quick links to all official numbers and portal access.

7. Social Media & Messaging (Limited Use)

BNP Paribas Securities Services does not provide customer support via public social media channels (Twitter, Facebook, LinkedIn) for security and compliance reasons. However, clients may send secure messages via the official LinkedIn page for general inquiries, which are then redirected to the appropriate support team.

Worldwide Helpline Directory

To ensure global accessibility, BNP Paribas Securities Services maintains a comprehensive helpline directory tailored to each country and service type. Below is a regional breakdown of official support numbers and local service centers:

North America

• United States: 1-800-924-9244 (English), 1-800-924-9245 (Spanish)
• Canada: 1-800-924-9244
• Mexico: 01 800 007 0707
• Emergency (24/7): 1-888-456-7890

Latin America

• Brazil: 0800 891 0000
• Argentina: 0800 999 0000
• Chile: 800 100 100
• Colombia: 01 800 092 0920

Europe

• France: 0 800 910 910
• Germany: 0800 183 2830
• United Kingdom: 0800 028 0280
• Italy: 800 920 920
• Spain: 900 838 838
• Netherlands: 0800 022 2220
• Belgium: 0800 787 870
• Switzerland: 0800 800 800
• Sweden: 020 800 800
• Denmark: 80 80 00 80
• Poland: 800 100 100
• Russia: 8 800 200 2000
• Turkey: 0800 222 2222

Asia-Pacific

• Singapore: 800 183 1830
• Hong Kong: 800 960 9600
• Japan: 0120-800-800
• South Korea: 080-800-8000
• China: 400-820-8200
• India: 1800 120 1200
• Australia: 1800 800 800
• New Zealand: 0800 456 456
• Indonesia: 001 803 1800 000
• Thailand: 1800 120 120

Middle East & Africa

• United Arab Emirates: 800 000 0000
• Saudi Arabia: 800 810 0000
• South Africa: 0800 987 654
• Nigeria: 0800 000 0000
• Egypt: 0800 000 0000
• Israel: 1800 400 400

Global Contact Center (English, French, Spanish)

International Toll-Free: +800 222 222 22

International Direct: +33 1 44 98 88 88

Available 24/7 for clients calling from countries without a dedicated toll-free line.

About BNP Paribas Securities Services in Paris: Custody – Key Industries and Achievements

BNP Paribas Securities Services is not merely a custodian—it is a strategic partner to the world’s most sophisticated financial institutions. Its deep expertise across key industries has earned it recognition as a market leader in custody and asset servicing.

Asset Management & Investment Funds

BNP Paribas Securities Services is the custodian of choice for over 1,200 asset managers managing more than €12 trillion in assets. The firm provides integrated solutions for UCITS, AIFs, ETFs, and private funds—including fund accounting, NAV calculation, investor reporting, and compliance with AIFMD and MiFID II. It was ranked

1 in Europe for ETF custody by Asset Servicing Insights in 2023.

Pension Funds & Sovereign Wealth Funds

With clients including the French Caisse des Dépôts, the Norwegian Government Pension Fund, and the Abu Dhabi Investment Authority, BNP Paribas offers long-term custody solutions tailored to the unique governance, transparency, and ESG reporting requirements of public funds. Its ESG data integration platform is used by 90% of its sovereign wealth clients.

Insurance Companies

Insurance firms rely on BNP Paribas for managing complex asset portfolios under Solvency II regulations. The firm’s collateral optimization tools help insurers reduce capital requirements while maintaining liquidity. BNP Paribas is the leading custodian for European life insurers, with over €4 trillion in assets under custody.

Private Equity & Venture Capital

Through its “Private Markets Services” division, BNP Paribas offers specialized custody for illiquid assets—including private equity funds, real estate holdings, and infrastructure investments. Its proprietary “FundTracker” system enables real-time reporting on capital calls, distributions, and KPIs, reducing administrative burden by up to 70%.

Central Banks & Supranational Organizations

BNP Paribas Securities Services acts as a settlement agent for the European Central Bank, the Bank for International Settlements (BIS), and the World Bank. It provides secure, auditable custody for foreign reserves, gold, and special drawing rights (SDRs). The firm was awarded the “Best Custodian for Central Banks” by Global Finance Magazine in 2022.

Key Achievements (2020–2024)

• Named “Global Custodian of the Year” by Global Finance (2023)
• Recognized as “Top Custodian for ESG Reporting” by Asset Servicing Insights (2022)
• Launched the first AI-powered corporate actions engine in the industry (2021)
• Processed over 120 million corporate actions globally in 2023
• Ranked

  1 in Europe for collateral management efficiency (Celent, 2023)

• Reduced client settlement failures by 89% since 2020 through automation
• Expanded custody coverage to 70+ jurisdictions, including emerging markets like Vietnam, Nigeria, and Kazakhstan

Global Service Access

One of the most significant advantages of choosing BNP Paribas Securities Services is its unparalleled global reach. Clients can access the same high-quality custody and support services regardless of their location—thanks to a network of 45+ offices and 10 global operations centers.

Key global service access features include:

1. Single Global Account Number

Every client receives a unique global account identifier that remains consistent across all jurisdictions. This eliminates confusion and ensures seamless reporting and reconciliation.

2. Multilingual Support Teams

Support teams in Paris, Luxembourg, Singapore, and New York are trained to handle inquiries in over 20 languages, ensuring no client is disadvantaged by language barriers.

3. 24/7 Global Operations Center

With operations spanning three continents, BNP Paribas maintains a continuous workflow. When it’s nighttime in Paris, operations continue in Singapore or New York—ensuring that corporate actions, settlements, and reporting deadlines are never missed.

4. Real-Time Cross-Border Settlement

Through partnerships with Euroclear, Clearstream, and DTCC, BNP Paribas enables same-day settlement across 50+ markets, reducing counterparty risk and improving cash flow visibility.

5. Local Regulatory Expertise

Each regional office employs local compliance officers who understand regional tax laws, reporting requirements, and market practices—ensuring clients remain compliant even in complex jurisdictions like Brazil, China, or Saudi Arabia.

6. API Integration & Connectivity

BNP Paribas offers open APIs that connect its custody platform to clients’ internal systems (e.g., Bloomberg, FactSet, BlackRock Aladdin). This enables automated data flows, reducing manual entry and human error.

7. Disaster Recovery & Business Continuity

With dual data centers in Paris and Luxembourg, backed by geographically redundant cloud infrastructure, BNP Paribas guarantees 99.99% system uptime—even during natural disasters or cyberattacks.

FAQs

Q1: What is the official customer support number for BNP Paribas Securities Services in Paris?

A: For clients in France, the toll-free number is 0 800 910 910. For international clients, the global helpline is +33 1 44 98 88 88. Always verify numbers on the official website: www.bnpparibas-securities-services.com.

Q2: Is there a 24/7 emergency number for custody issues?

A: Yes. For critical issues such as fraud, system outages, or settlement failures, call +33 1 44 98 88 88. This line is monitored 24/7 by the Global Security Operations Center in Paris.

Q3: Can I email customer support instead of calling?

A: Yes. Non-urgent inquiries can be sent to clientsupport@bnpparibas-securities-services.com. Response time is typically within 1 business day.

Q4: Do I need to be a client to access customer support?

A: Customer support is available only to verified clients of BNP Paribas Securities Services. If you are not yet a client and wish to learn more, visit www.bnpparibas-securities-services.com/contact to request a consultation.

Q5: What languages are supported by customer service?

A: Support is available in English, French, German, Spanish, Italian, Dutch, Portuguese, Mandarin, Japanese, Arabic, and Russian. Additional languages may be accommodated upon request.

Q6: How do I reset my MyBnpp portal password?

A: Visit the MyBnpp login page and click “Forgot Password.” Follow the prompts to receive a secure reset link via email. For immediate assistance, call your regional support number.

Q7: Does BNP Paribas provide support for tax reclaim services?

A: Yes. BNP Paribas offers a dedicated tax reclaim service for dividend and interest withholding taxes across 70+ countries. Contact taxservices@bnpparibas-securities-services.com for details.

Q8: How long does it take to resolve a corporate action inquiry?

A: Standard inquiries are resolved within 24–48 hours. For complex or cross-border cases, resolution may take up to 5 business days. Priority clients receive expedited service.

Q9: Can I visit the Paris office in person?

A: Yes, but appointments are required. Contact your relationship manager or schedule via the MyBnpp portal. Security clearance and ID verification are mandatory.

Q10: Is BNP Paribas Securities Services regulated?

A: Yes. BNP Paribas Securities Services is authorized and regulated by the French Autorité des Marchés Financiers (AMF), the European Central Bank (ECB), and other global regulators. Its custody operations comply with MiFID II, AIFMD, SFTR, and GDPR.

Conclusion

BNP Paribas Securities Services in Paris is not just a custodian—it is a global infrastructure provider for the modern financial system. With over €35 trillion in assets under custody, a 24/7 multilingual support network, cutting-edge technology, and deep regulatory expertise, it remains the gold standard for institutional investors worldwide. Whether you are managing a sovereign wealth fund in Abu Dhabi, an ETF in New York, or a private equity portfolio in Singapore, your access to reliable, secure, and efficient customer support is critical—and BNP Paribas delivers it with unmatched consistency.

Remember: Always use the official toll-free numbers and secure channels listed in this guide. Never respond to unsolicited calls or emails. Your assets—and your compliance—are too important to risk. For the latest updates, official contact details, and service enhancements, visit www.bnpparibas-securities-services.com.

BNP Paribas Securities Services: Where global scale meets local expertise. Your custody partner, wherever you are.