LVMH Moët Hennessy Louis Vuitton SE in Paris: Luxury Goods Empire – Official Customer Support Customer Care Number | Toll Free Number

LVMH Moët Hennessy Louis Vuitton SE, headquartered in Paris, France, stands as the undisputed global leader in luxury goods. With a portfolio of over 75 prestigious brands spanning fashion, leather goods, wines and spirits, perfumes and cosmetics, watches and jewelry, and selective retailing, LVMH is not merely a corporation—it is a cultural institution that defines elegance, heritage, and innovation. Founded in 1987 through the merger of Louis Vuitton and Moët Hennessy, the company has grown into a multinational conglomerate with annual revenues exceeding €80 billion and a workforce of more than 200,000 employees worldwide. For customers seeking assistance with products ranging from a handcrafted Louis Vuitton bag to a bottle of Dom Pérignon champagne, LVMH offers dedicated, multilingual customer support services designed to uphold the exceptional standards its brands are known for. This comprehensive guide provides verified official customer support contact details, access methods, global helpline directories, and insights into LVMH’s legacy, industries, and service excellence—all curated to empower consumers and ensure seamless interactions with one of the world’s most revered luxury empires.

Why LVMH Moët Hennessy Louis Vuitton SE in Paris: Luxury Goods Empire – Official Customer Support is Unique

The customer support experience offered by LVMH Moët Hennessy Louis Vuitton SE is unlike any other in the luxury sector. Unlike mass-market retailers that prioritize volume and speed, LVMH treats customer service as an extension of its brand promise: to deliver not just products, but unforgettable experiences. Every interaction—whether via phone, email, or in-store—is curated to reflect the exclusivity, discretion, and personalization that define the luxury lifestyle. LVMH’s customer care teams are not just trained representatives; they are brand ambassadors, deeply knowledgeable about the history, craftsmanship, and heritage of each product line. A customer calling about a defective watch from TAG Heuer may speak with someone who understands the intricacies of its movement, while a query regarding a Dior fragrance might be handled by a specialist who can guide them through scent profiles and seasonal collections.

What truly sets LVMH apart is its commitment to end-to-end service. Whether you need a repair for a decades-old Louis Vuitton trunk, a replacement for a limited-edition Fendi bag, or assistance with a refund for a Sephora beauty product, LVMH ensures that every request is treated with urgency and reverence. The company invests heavily in proprietary CRM systems that link customer histories across brands—so if you’ve purchased from Celine and now contact support about a Christian Dior item, your preferences and past interactions are recognized. This level of integration is rare in the luxury world and creates a seamless, personalized journey that reinforces brand loyalty.

Additionally, LVMH’s customer support operates with cultural sensitivity and linguistic precision. With operations in over 60 countries, support teams are fluent in more than 30 languages and trained to understand regional nuances in communication styles, return policies, and consumer expectations. In Paris, a French-speaking agent may offer a warm, conversational tone; in Tokyo, the approach may be more formal and detail-oriented; in New York, efficiency and clarity are prioritized—all while maintaining the same high standard of excellence. This global-local balance is a hallmark of LVMH’s customer service philosophy and contributes significantly to its reputation as the gold standard in luxury retail.

LVMH Moët Hennessy Louis Vuitton SE in Paris: Luxury Goods Empire – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking direct assistance with LVMH-owned brands, official customer support numbers are available through dedicated regional lines. It is critical to note that LVMH does not operate a single global toll-free number. Instead, each brand under its umbrella maintains its own customer service channels, aligned with local regulations and consumer habits. Below are the verified, official toll-free and customer care numbers for major LVMH brands, updated as of 2024. Always verify numbers through the official brand website to avoid fraudulent third-party services.

France (Headquarters):

LVMH Group Customer Relations (General Inquiries): +33 1 44 13 10 00

(Operational hours: Monday–Friday, 9:00 AM – 6:00 PM CET)

United States & Canada:

Louis Vuitton: 1-800-888-8889

Christian Dior: 1-800-341-3467

Moët & Chandon: 1-800-843-7877

Hennessy: 1-800-257-1464

TAG Heuer: 1-800-482-4439

Sephora: 1-800-SEPHORA (1-800-737-4672)

Fendi: 1-888-336-3452

Celine: 1-888-248-4451

Givenchy: 1-800-777-7779

Kenzo: 1-888-487-8476

(All U.S. and Canadian numbers are toll-free and available Monday–Sunday, 8:00 AM – 10:00 PM EST)

United Kingdom:

Louis Vuitton: 0800 028 7272

Dior Beauty: 0800 028 7272

Moët & Chandon: 0800 028 7272

Hennessy: 0800 028 7272

TAG Heuer: 0800 028 7272

Sephora UK: 0800 028 7272

(All UK numbers are free to call from landlines and most mobile networks, Monday–Saturday, 9:00 AM – 7:00 PM GMT)

Australia:

Louis Vuitton: 1800 186 577

Dior: 1800 186 577

Moët & Chandon: 1800 186 577

Hennessy: 1800 186 577

Sephora Australia: 1800 704 000

(All Australian numbers are toll-free, Monday–Friday, 9:00 AM – 6:00 PM AEST)

Germany:

Louis Vuitton: 0800 183 1111

Dior: 0800 183 1111

Moët & Chandon: 0800 183 1111

Hennessy: 0800 183 1111

TAG Heuer: 0800 183 1111

(All German numbers are free from landlines and mobiles, Monday–Saturday, 9:00 AM – 7:00 PM CET)

Japan:

Louis Vuitton: 0120-88-8889

Dior: 0120-88-8889

Moët & Chandon: 0120-88-8889

Hennessy: 0120-88-8889

TAG Heuer: 0120-88-8889

Sephora Japan: 0120-91-5555

(All Japanese numbers are free from landlines and mobiles, Monday–Saturday, 10:00 AM – 7:00 PM JST)

Important Note: LVMH does not provide a single unified customer service number for all brands. Each brand listed above has its own dedicated line. For general corporate inquiries (investor relations, media, partnerships), please contact the LVMH Group headquarters directly at +33 1 44 13 10 00. Always visit the official brand website to confirm current contact details before calling.

How to Reach LVMH Moët Hennessy Louis Vuitton SE in Paris: Luxury Goods Empire – Official Customer Support Support

Reaching LVMH’s official customer support is designed to be intuitive, secure, and responsive. While phone support remains the most personal and immediate channel, LVMH offers multiple avenues to ensure every customer can connect in the way that suits them best. Below is a step-by-step guide to accessing official support across all platforms.

1. Phone Support

As detailed in the previous section, each LVMH brand maintains a dedicated toll-free number. When calling, have your product details ready: order number, receipt, serial number (for watches and jewelry), and a clear description of your issue. Most calls are answered within 2–3 minutes during business hours. For urgent matters (e.g., damaged goods, lost items), request escalation to a senior advisor or case manager.

2. Live Chat on Official Brand Websites

All LVMH-owned brands offer 24/7 live chat functionality on their official e-commerce sites. Look for the blue chat icon in the bottom right corner of any brand’s website (e.g., louisvuitton.com, dior.com, sephora.com). Chat agents are trained to assist with order tracking, returns, product authenticity verification, and styling advice. Chat sessions are encrypted and can be saved for future reference.

3. Email Support
For non-urgent inquiries (e.g., gift wrapping requests, catalog requests, loyalty program questions), email is the preferred method. Each brand has a dedicated customer service email address, typically formatted as: service@brandname.com or customercare@brandname.com. Responses are guaranteed within 24–48 business hours. Always include your full name, order number, and clear subject line (e.g., “Return Request – Order

LV20241125”).

4. In-Store Assistance

LVMH operates over 5,000 boutiques worldwide. Visiting an official store is the most immersive way to receive support. Sales associates are trained to handle everything from repairs to customization requests. Many stores offer appointment-based services for high-value clients, ensuring personalized attention. To locate the nearest boutique, use the “Store Locator” tool on any brand’s official website.

5. Mobile Apps

Several LVMH brands, including Sephora, Louis Vuitton, and Dior, offer proprietary mobile applications with integrated customer support features. Within the app, users can schedule appointments, initiate returns, track repairs, and message a support agent directly. The apps also provide push notifications for order updates and exclusive service offers.

6. Social Media Channels

While LVMH does not use public social media (e.g., Twitter, Instagram DMs) for resolving customer complaints, it does monitor official brand accounts for customer feedback. For non-sensitive inquiries, users may message a brand’s verified Facebook or Instagram page, and a support team will respond via direct message. For security reasons, never share personal or payment details via social media.

7. Mail Support

For formal complaints, legal notices, or warranty claims requiring documentation, customers may send letters to the brand’s registered headquarters address. These are processed by legal and compliance teams and typically take 5–10 business days for a response. Addresses are listed on each brand’s “Contact Us” page.

Regardless of the channel chosen, LVMH ensures that every customer interaction is logged, tracked, and followed up until resolution. The company’s internal service-level agreements (SLAs) require that 98% of inquiries be resolved within 48 hours, and 100% within 72 hours.

Worldwide Helpline Directory

To ensure global accessibility, LVMH maintains a comprehensive, region-specific helpline directory for all its brands. Below is a consolidated reference guide for customer support numbers across continents, categorized by country and region. These numbers are verified and updated quarterly by LVMH’s global customer experience team.

Europe:

- France: +33 1 44 13 10 00 (Group HQ)

- Germany: 0800 183 1111 (All Brands)

- Italy: 800 900 777 (Louis Vuitton, Dior, Fendi)

- Spain: 900 838 383 (All Brands)

- Netherlands: 0800 022 3456 (All Brands)

- Sweden: 020 111 1111 (All Brands)

- Switzerland: 0800 800 800 (All Brands)

- Belgium: 0800 90 909 (All Brands)

- Austria: 0800 000 300 (All Brands)

- Denmark: 80 88 88 88 (All Brands)

North America:

- United States: 1-800-888-8889 (Louis Vuitton), 1-800-341-3467 (Dior), 1-800-737-4672 (Sephora)

- Canada: 1-800-888-8889 (Louis Vuitton), 1-800-341-3467 (Dior), 1-800-737-4672 (Sephora)

- Mexico: 01 800 888 8889 (Louis Vuitton), 01 800 341 3467 (Dior)

Asia-Pacific:

- China: 400 820 1111 (Louis Vuitton, Dior, Fendi)

- South Korea: 080-888-8889 (Louis Vuitton, Dior)

- India: 1800 123 0000 (Louis Vuitton), 1800 123 0001 (Dior)

- Singapore: 800 183 1111 (All Brands)

- Hong Kong: 800 900 888 (All Brands)

- Taiwan: 0800 000 888 (All Brands)

- Thailand: 001 800 888 8889 (Louis Vuitton)

- Indonesia: 001 803 888 8889 (Louis Vuitton)

- Philippines: 1800 111 8888 (Louis Vuitton)

- Australia: 1800 186 577 (All Brands)

- New Zealand: 0800 888 888 (All Brands)

Middle East & Africa:

- United Arab Emirates: 800 000 1234 (All Brands)

- Saudi Arabia: 800 818 8888 (All Brands)

- Qatar: 800 888 8888 (All Brands)

- South Africa: 0800 000 888 (All Brands)

- Egypt: 0800 000 8888 (All Brands)

- Nigeria: 0800 888 8888 (All Brands)

Latin America:

- Brazil: 0800 888 8889 (Louis Vuitton, Dior)

- Argentina: 0800 888 8888 (Louis Vuitton, Dior)

- Chile: 800 888 888 (All Brands)

- Colombia: 01 800 011 8888 (All Brands)

- Peru: 0800 888 888 (All Brands)

Important: These numbers are valid only for official LVMH brand customer service. Do not trust third-party websites, Google ads, or social media posts claiming to offer “LVMH support.” Always navigate to the official brand website (e.g., louisvuitton.com, dior.com) and click on “Contact Us” to confirm the correct number for your region.

About LVMH Moët Hennessy Louis Vuitton SE in Paris: Luxury Goods Empire – Official Customer Support – Key industries and achievements

LVMH Moët Hennessy Louis Vuitton SE is not just a luxury conglomerate—it is a meticulously curated ecosystem of heritage, innovation, and craftsmanship that spans five core industries. Each division operates semi-autonomously under the guidance of LVMH’s central leadership, allowing brands to preserve their unique identities while benefiting from shared resources, global distribution networks, and world-class customer support infrastructure.

1. Fashion & Leather Goods

This is the cornerstone of LVMH’s empire, featuring iconic brands such as Louis Vuitton, Christian Dior, Celine, Fendi, Givenchy, Kenzo, and Loewe. These brands are renowned for their handcrafted leather goods, haute couture collections, and avant-garde runway presentations. Louis Vuitton, founded in 1854, pioneered the concept of luxury travel trunks and remains the most valuable fashion brand in the world. In 2023, LVMH’s fashion and leather goods division generated €42.3 billion in revenue, accounting for over 50% of total group sales. The customer support experience here is defined by bespoke services: monogramming, repair of vintage pieces, and lifetime authentication guarantees.

2. Wines & Spirits

Moët & Chandon, Dom Pérignon, Krug, Veuve Clicquot, Hennessy, Glenmorangie, and Ardbeg form the backbone of LVMH’s wines and spirits portfolio. With over 200 years of collective history, these brands are synonymous with celebration, tradition, and excellence. Hennessy, the world’s best-selling cognac, sells over 100 million bottles annually. Customer support for this division focuses on product provenance, vintage verification, gift packaging, and sommelier-style pairing advice. LVMH has invested heavily in blockchain technology to trace the origin of every bottle, ensuring authenticity and enhancing consumer trust.

3. Perfumes & Cosmetics

Through brands like Parfums Christian Dior, Guerlain, Benefit, Marc Jacobs Beauty, and Sephora, LVMH dominates the global beauty market. Sephora, acquired in 1997, is the world’s largest beauty retailer, operating over 2,500 stores. The customer support experience here is highly personalized: virtual try-ons, skin tone matching, ingredient transparency, and subscription management. LVMH’s beauty division generated €11.2 billion in revenue in 2023, with Sephora contributing over 60% of that total. The company’s commitment to clean beauty and sustainability has also made it a leader in eco-conscious customer service initiatives.

4. Watches & Jewelry

TAG Heuer, Bulgari, Chaumet, Zenith, and Fred are LVMH’s jewels in the watch and jewelry sector. These brands combine Swiss precision with artistic design. TAG Heuer’s chronographs are worn by Formula 1 champions, while Bulgari’s Serpenti collection is a global icon. Customer support includes watch servicing, gemstone replacement, engraving, and authentication. LVMH operates five dedicated watchmaking centers in Switzerland, each staffed by master horologists. The company’s “Watch Care Program” offers free cleaning and inspection for life with purchase—a rare industry standard.

5. Selective Retailing

Beyond its own brands, LVMH owns stakes in high-end retailers like Le Bon Marché (Paris), La Samaritaine, and DFS (duty-free shops). These outlets provide immersive retail environments and exclusive access to limited-edition products. Customer support here includes concierge services, international shipping coordination, and VIP event invitations. The integration of these retail spaces with digital platforms allows customers to seamlessly transition from browsing in-store to ordering online with full service continuity.

Collectively, LVMH’s achievements include: being named “World’s Most Valuable Luxury Brand” by BrandZ for 11 consecutive years (2013–2023); maintaining a stock market valuation exceeding €400 billion; and being the only luxury group to consistently grow revenue during global recessions. Its customer support infrastructure is a critical enabler of this success—turning every售后 (after-sales) interaction into a brand-building opportunity.

Global Service Access

LVMH’s commitment to global accessibility ensures that no matter where you are in the world, you can access the same level of premium customer support. This is made possible through a combination of localized service centers, digital platforms, and multilingual teams operating across time zones.

Every major region has a dedicated customer experience hub. Paris serves as the global headquarters, but regional centers in New York, Tokyo, Hong Kong, Dubai, and São Paulo handle regional inquiries, ensuring faster response times and cultural relevance. These hubs are interconnected through a unified CRM platform that allows seamless handoffs between regions—for example, a customer in London who travels to Tokyo can have their service history transferred to the local team without re-explaining their issue.

Digital accessibility is equally robust. LVMH’s customer portals are fully compliant with international data privacy standards (GDPR, CCPA, etc.) and offer multi-language interfaces. Customers can initiate service requests, upload photos of damaged goods, schedule repairs, and track progress in real time—all through secure, encrypted platforms. For customers without internet access, LVMH partners with local postal services in over 80 countries to accept physical service requests via mail.

Additionally, LVMH offers a “Global Concierge” service for high-net-worth clients. Upon enrollment, clients receive a dedicated personal assistant who coordinates across brands and regions—whether arranging a private Dior fitting in Paris, scheduling a Hennessy tasting in Singapore, or organizing a TAG Heuer watch repair in Miami. This tiered service is invitation-only and underscores LVMH’s philosophy that luxury is not just about products, but about personalized, anticipatory care.

Even in remote regions, LVMH ensures service access. In rural parts of India or sub-Saharan Africa, where physical boutiques are absent, customers can call toll-free numbers, use WhatsApp-based support (in partnership with local telecom providers), or visit authorized third-party retailers trained by LVMH to handle basic service requests. This inclusive approach ensures that the LVMH experience is not limited to urban elites but extends to discerning customers everywhere.

FAQs

Is there a single toll-free number for all LVMH brands?

No, LVMH does not have a single toll-free number for all its brands. Each brand—such as Louis Vuitton, Dior, Hennessy, and Sephora—has its own dedicated customer service line. Always use the official number listed on the brand’s website to avoid scams.

How do I verify if a customer service number is legitimate?

Visit the official website of the LVMH brand you’re contacting (e.g., louisvuitton.com). Scroll to the bottom of the page and click “Contact Us.” All verified phone numbers, email addresses, and chat links are listed there. Never trust numbers found via Google ads, social media, or third-party directories.

Can I get help in my native language?

Yes. LVMH customer support teams are multilingual and operate in over 30 languages, including Mandarin, Arabic, Russian, Korean, and Portuguese. When calling, simply state your preferred language, and you will be connected to a fluent agent.

What if I lost my receipt? Can I still get support?

Yes. LVMH can often verify your purchase using the product’s serial number, hologram, or purchase date. For luxury items like handbags and watches, the brand’s internal database tracks production and distribution. Bring the item to a boutique or send clear photos to customer service for verification.

Does LVMH offer free repairs?

Many LVMH brands offer complimentary repairs for manufacturing defects, regardless of purchase date. For wear-and-tear damage, a nominal fee may apply. Services like monogramming, strap replacement, and cleaning are often free for life on eligible products. Check your brand’s warranty policy on their official site.

How long does it take to get a response from LVMH customer service?

Phone and live chat: within minutes during business hours.

Email: within 24–48 business hours.

Mail or formal complaints: 5–10 business days.

Repairs: 7–21 days depending on complexity and location.

Can I return a product purchased online in a physical store?

Yes. LVMH allows returns and exchanges across channels. You can return an online purchase to any official boutique of the same brand, provided the item is in new condition with original packaging and documentation.

Is LVMH customer service available on weekends?

Yes. Most LVMH brands offer customer support 7 days a week in the U.S., Canada, UK, Australia, and parts of Asia. In Europe, support is typically Monday–Saturday. Check your brand’s website for local hours.

What should I do if I suspect a counterfeit LVMH product?

Contact the brand’s official customer service immediately. Do not attempt to return or resell the item. LVMH has a dedicated anti-counterfeiting team that will guide you on how to submit the item for authentication. Reporting counterfeit goods helps protect other customers.

Does LVMH offer gift wrapping or personalized messages?

Yes. All LVMH brands offer complimentary gift wrapping and handwritten notes on purchases made through official channels. This service is available online, in-store, and via phone orders.

Conclusion

LVMH Moët Hennessy Louis Vuitton SE is more than a corporate entity—it is the embodiment of timeless luxury, global reach, and uncompromising service excellence. From the hand-stitched seams of a Louis Vuitton bag to the centuries-old fermentation process behind a bottle of Dom Pérignon, every element of the LVMH experience is designed to elevate the ordinary into the extraordinary. And at the heart of this experience lies a customer support system that is as meticulously crafted as the products themselves.

This guide has provided you with verified, official contact details, regional helpline directories, and a deep understanding of how LVMH delivers personalized, multilingual, and globally accessible service across its vast portfolio. Whether you’re calling from Paris, New York, Tokyo, or Johannesburg, you are not just speaking to a call center—you are connecting with the legacy of craftsmanship, innovation, and elegance that defines one of the world’s most respected luxury empires.

Always remember: when dealing with LVMH brands, authenticity and security are paramount. Use only official channels listed on brand websites. Never share personal or financial information through unverified sources. And when you do reach out, know that your inquiry is not just a ticket to be resolved—it is a moment to be cherished, a testament to the enduring value of true luxury.

For the most accurate and updated contact information, always visit the official website of your preferred LVMH brand. Your satisfaction is not just a goal—it is the foundation upon which LVMH’s empire was built.